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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. (For the UK)

Refund & Returns Policy

EU Right of Withdrawal If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, notify us before the 14-day period expires by visiting your account at https://shopify.com/74756620555/account and requesting a return through your order history.

Note: If you checked out using a phone number only (without an email address), you cannot use the link above. Please use the return link in your SMS order confirmation instead.

Once you have notified us of your withdrawal, you have a further 14 days to return the goods. We will refund you within 14 days of receiving the returned items, including the cost of standard outbound delivery. We will not refund premium or express delivery upgrades. Return shipping costs are at your expense unless we have provided a prepaid label.

General Returns (all customers) For all other customers, our returns window is 30 days from delivery. Items must be unused, in their original condition and packaging.

To start a return, visit your account at https://shopify.com/74756620555/account and request a return through your order history. Alternatively, visit https://aadems.com/contact-us/ to request a prepaid return label.

Exemptions — items that cannot be returned:

  • Perishable goods (food, flowers, etc.) unless expired or faulty due to manufacturing
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software
  • Opened CDs, DVDs, vinyl records, video games, or cassette tapes
  • Items not in original condition, damaged, or missing parts (unless our error)

Refunds Once your return is received and inspected, we'll notify you by email of the outcome. Approved refunds are credited to your original payment method. Allow a few business days for your bank or card provider to process it. If you haven't received your refund after checking with your bank, contact us at info@aadems.com.

Exchanges We replace items only if defective or damaged. Email info@aadems.com to arrange an exchange.

Gifts If an item was marked as a gift and shipped directly to you, you'll receive a gift credit upon return. If the order was shipped to the gift giver first, the refund goes back to them.

Return address 2 Townfield Square, Hayes, LND, UB3 2EX, United Kingdom